Minnequa Works Credit Union sought a new, innovative digital banking and core system to help address several needs:

To address its members’ expectations for a modern, convenient digital experience, Minnequa Works desired a true partner committed to consistent, ongoing innovation.

“The gaps in our previous platform created frustration across the board,” says Nathan Cape, CEO at Minnequa Works Credit Union. “Members were working with a system that lacked the modern, polished feel they’d grown accustomed to from other financial institutions, and delayed updates kept them from accessing features essential to reaching their goals.”

Minnequa Works’ prior digital banking solution didn’t easily connect with the core, making it difficult and costly to implement critical updates and the modern features members demand.

"Over time, our asset size and budget limited our ability to fully leverage products and services that should have been seamlessly integrated into mobile and digital banking,” Cape says. “That left us struggling to stay relevant for our members.” 

Minnequa Works’ team members felt constrained and frustrated by a static, aging online banking solution that didn’t serve the needs of today’s members.

"Clunky navigation and cumbersome onboarding for new digital users slowed service and left both our team and our members wanting more,” Cape says.

As a modestly-sized credit union, Minnequa Works didn’t have the financial and staff resources to compete with the nation’s largest financial institutions. The credit union sought a “truly collaborative relationship” with a partner who “genuinely listened to our needs.”

“To deliver the safe, reliable, and forward-thinking digital experience our members deserve, the costs with our previous provider simply didn’t scale in a way that made sense,” says Cape. “We’ve never thought of ourselves as a ‘small’ credit union, yet we often felt we didn’t have a real seat at the table when it came to advocating for technology that, in today’s world, should be considered table stakes.” 

To meet these challenges, Minnequa Works Credit Union sought a modern, flexible, and fully integrated online banking and core system. “Our first priority is always the safety and soundness of the credit union,” Cape says.

“We considered responsiveness to feedback and collaboration, robust security, and both the member and team experience—along with budget realities that allow us to add enhanced features without leaving members behind because of asset size. Ultimately, we needed a solution that could grow with us while enabling a seamless digital experience for both our members and our team.”

Minnequa Works selected Blossom, a single, unified platform that provides growth-minded credit unions with a suite of core and digital banking solutions designed to meet the needs of today’s members.

“Blossom stood out because they truly listened,” Cape says. “They approached the relationship as a genuine credit union partner—not just another transaction.

Their responsiveness to feedback, coupled with their passion and energy for strategic direction, implementation, and member experience, made it clear they’re invested not only in today’s success but in the long-term future as well.”

Minnequa Works has been so impressed by the promise of Blossom that the credit union has decided to become an investor in the innovative platform and invested $2M of fresh capital.

“With Blossom, we saw a clear alignment in vision and a shared commitment to empowering credit unions through innovative technology and member experience,” says Cape. “By investing, we’re not only ensuring our voice is represented as Blossom continues to evolve, but also reinforcing our belief that collaboration drives progress.” 

Minnequa Works currently uses the following Blossom products: