Terms & conditions
Welcome to Blossom! We provide digital financial services that allow you to manage your credit union accounts easily through our website and mobile app. These Terms & Conditions ("Agreement") govern your use of Blossom’s services. Please read them carefully. By using the Blossom App or Website, you agree to be bound by these terms.
Blossom Financial Technologies LLC ("Blossom," "we," "our," or "us") provides these services to you ("you," "your," "User," or "Client").
1. Getting started
1.1 Eligibility
You must be at least 13 years old to use Blossom. Access to your Blossom Account is based on your membership with a participating credit union. A list of partner credit unions is available on our website, www.blossom.net.
1.2 Creating your account
To access Blossom Services, you must register for an account ("Blossom @you"). You’re responsible for all activities that occur under your account. Only one Blossom @you is allowed per user.
1.3 Account updates
We may update these terms occasionally. When we do, we’ll notify you via the app or website. Continued use means you accept the updated terms.
1.4 Identity verification
You must complete identity verification by providing accurate personal information. This includes your name, date of birth, contact info, government-issued ID, and more. We may use third parties to verify your information in compliance with AML/BSA regulations. Verification may also be performed offline by a participating Credit Union.
2. Access & use
2.1 Technical requirements
You need a compatible device and internet access to use Blossom services. Service interruptions may occur due to network issues or high demand. We don’t guarantee uninterrupted access.
2.2 Limited license
You’re granted a limited, non-transferable license to use Blossom services. You may not copy, reverse engineer, or distribute any part of our app, website, or content without permission.
3. Sending & receiving funds
3.1 Transfers
You may send and receive USD between Blossom users. All transfers are powered by participating Credit Unions.
3.2 Pending transfers
Transfers remain pending until validated. Pending funds are not usable until confirmed.
3.3 Email transfers
If you send funds to someone without a Blossom Account, they’ll be invited to create one. If they don’t within 30 days, funds return to your Wallet.
3.4 Disputes with merchants or users
Blossom is not liable for third-party services or goods. Resolve issues with the seller directly.
4. Security & data privacy
4.1 Personal information
Your data is handled according to our Privacy Policy. Keep your contact details updated.
4.2 Account security
You are responsible for safeguarding your login credentials. Blossom will never ask for your password or secure access codes. Blossom uses device information and geo-location to keep your sessions safe.
4.3 Security breaches
Report suspected fraud or account compromise to support@blossom.net immediately. Follow any steps we provide to mitigate the issue.
4.4 Marketing & privacy of others
Don’t use Blossom to send unsolicited emails or misuse other users’ information.
5. Compliance & limitations
5.1 Legal use only
You may not use Blossom for illegal or unauthorized purposes. Refer to our Terms of Use for a list of prohibited uses.
5.2 Sanctions & regulations
We comply with all applicable sanctions and financial regulations. Blossom or participating Credit Unions may freeze or terminate accounts if required by law.
5.3 Taxes
You’re responsible for determining and reporting applicable taxes.
5.4 Limits
Transaction limits may apply.
6. Account management
6.1 Account termination
You may close your Blossom account anytime. We may suspend or terminate your account for violations or risks.
6.2 Inactivity & unclaimed funds
Accounts with no activity for several years may be treated as unclaimed property by participating Credit Unions.
6.3 Death of user
Upon confirmation of your death, a fiduciary must open a new Blossom account to access your accounts. Fund availability will depend on the participating Credit Unions.
7. Dispute resolution
7.1 Contact support
Reach out to support@blossom.net for help.
7.2 Complaint process
Use our email address to raise issues. We will respond within 15 business days.
7.3 Arbitration & class action waiver
Disputes not resolved via support will be handled by binding arbitration in Miami-Dade County, Florida. You waive the right to participate in class actions or jury trials.
8. Legal terms
8.1 No warranty
Blossom Services are provided "as is" without warranties. We’re not liable for losses beyond the value of your funds unless due to our willful misconduct.
8.2 Force majeure
We’re not responsible for delays caused by factors outside our control.
8.3 Governing law
This Agreement is governed by Florida law. Legal disputes must be filed in Miami-Dade County.
8.4 Agreement changes
We may update these Terms at any time. We’ll notify you in advance when possible.
Appendices
Appendix A: Identity verification requirements for online account opening
- Name
- Date of birth
- Address
- Government-issued ID
Appendix B: E-Sign disclosure
You agree to receive all communications electronically. You may withdraw consent by closing your Blossom account.
By using Blossom, you confirm that you understand and agree to these Terms. If you have questions, reach us at support@blossom.net.